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Refund and Returns Policy

Refund and Returns Policy

At inBidz.com, we prioritize your satisfaction and strive to provide a seamless shopping experience. We understand that there may be instances where you need to return a product or request a refund. This policy outlines the guidelines and procedures for returns and refunds to ensure clarity and fairness for all our customers.

Returns Policy

Eligibility for Returns:

  • Items must be returned within 10 days of receipt.
  • Items must be in their original condition, unused, and with all original packaging and tags intact.
  • Certain items, such as perishable goods, personalized products, and digital downloads, are not eligible for return.

Return Process:

  1. Initiate a Return: Log in to your inBidz.com account, go to your order history, and select the item you wish to return. Click on the “Request Return” button and follow the prompts.
  2. Prepare the Item: Ensure the item is securely packaged to prevent damage during transit. Include all original accessories, manuals, and any free gifts received with the product.
  3. Ship the Item: You will receive a return shipping label via email. Print the label and attach it to the package. Drop off the package at the designated shipping carrier.
  4. Inspection and Approval: Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. You will receive a confirmation email once your return is approved.

Refund Policy

Eligibility for Refunds:

  • Refunds are issued for returned items that meet our return criteria.
  • If the return is due to a defect or error on our part, we will cover the return shipping costs.
  • Refunds are not issued for items that are damaged due to misuse, missing parts, or not in their original condition.

Refund Process:

  1. Approval: After the returned item passes inspection, we will process your refund.
  2. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
  3. Partial Refunds: In some cases, partial refunds may be granted (e.g., if the item is returned after 30 days but within a reasonable period, or if the item shows signs of use but is still in good condition).

Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item. We do not offer direct exchanges at this time.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers)
  • Personalized or custom-made products
  • Digital downloads and software
  • Gift cards

Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer support team:

Our team is here to help you Monday through Friday, from 9:00 AM to 6:00 PM IST.

Thank you for shopping with inBidz.com. Your satisfaction is our priority, and we are committed to providing a hassle-free return and refund process.